Privacy Policy

At Joseph & Co Cleaning Services Ltd ("we", "us", "our"), we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you visit our website, enquire about our services, or enter into a service agreement with us.

This policy applies to all visitors to our website, prospective clients, and current customers across our service regions, including Somerset, Devon, Gloucestershire, and Bristol.

For the purposes of the UK General Data Protection Regulation (UK GDPR), the data controller is:

We collect and process the following data to provide our premium cleaning services:

• Identity & Contact DataFull name, billing address, service address, email address, and telephone numbers.
• Property & Service DataAddress of the property to be cleaned, property size, presence of pets, alarm codes, key locations, and specific cleaning instructions or preferences.
• Financial DataBank account and payment card details (processed securely via our payment partners; we do not store full card numbers on our local systems).
• Technical & Usage DataIP address, browser type, time zone setting, and information about how you use our website.

Under the UK GDPR, we rely on the following lawful bases for processing your data:

• Contractual Necessity: To fulfill our agreement to provide cleaning services to you.
• Legitimate Interests: For the efficient management of our business, including customer service and service improvements.
• Legal Obligation: To comply with financial and tax reporting requirements.
• Consent: Where you have explicitly agreed to receive marketing communications.

We do not sell your personal data. We may share your information with trusted third parties only as necessary:

• Service Personnel: Our vetted cleaning teams and sub-contractors who require your address and access details to perform the service.
• Technology Partners: IT and communication providers including Resend (for email delivery) and WhatsApp (for operational messaging).
• Payment Processors: Secure financial services to handle your transactions safely.
• Legal Authorities: If required by law or to protect our rights and property.

We keep your personal data only as long as necessary:

• Client Records: For the duration of our service relationship and for 6 years thereafter to comply with HMRC requirements.
• Enquiries: Where a booking does not proceed, we retain your details for up to 2 years to facilitate future scheduling.
• Marketing Data: Until you withdraw your consent or request deletion.

Our website uses cookies to enhance your browsing experience and analyze our traffic. Cookies are small text files stored on your device.

We use essential cookies for website functionality and analytical cookies (such as Google Analytics) to understand how visitors interact with our site. You can manage your cookie preferences through your browser settings.

We implement robust technical and organizational measures to secure your data. This includes encrypted communications, secure data storage, and strict access controls for our staff.

Property access details (keys/codes) are handled with extreme care. Keys are never labeled with your full address and are stored in secure locations when not in use.

Under UK data protection law, you have rights including:

To exercise any of these rights, please contact us using the details below.